Fisher Funds strives to deliver great service for our investors but sometimes things may not go to plan. That's why we have a process in place to help resolve any issues you may have.

If you think there is something we can do better, are dissatisfied with our products or services, or with a distributor or service provider acting on our behalf, we would like to hear about it.

We explain here what to do and who you can talk to. All complaint handling services are free to use.

1. Contact us first to discuss the issue

You can phone us on 0508 347 437 or write to:

Client Operations Manager
Fisher Funds Management Limited
Private Bag 93502
Takapuna
Auckland 0740

Or email us.

2. If the matter is unresolved

You may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service. FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service
PO Box 5967
Wellington 6140
0800 347 257 or 04 472 FSCL (04 472 3725)
» Visit their website
» Email Financial Services Complaints Ltd (FSCL) - A Financial Ombudsman Service

3. If the matter is unresolved and if your complaint relates to our managed funds

You can contact our Supervisor:

Trustees Executors Limited
Level 11, 51 Shortland Street
PO Box 4197, Auckland 1140
0800 878 783
» Visit their website
» Email Trustees Executors Limited